ARTstor Restored

September 14, 2016

The ARTstor image database is again functional.

The INTELECOM Learning streaming video resource has distributed the following notice to user institutions:
To all Site Administrators and Technical Contacts:
The video player for the INTELECOM Online Resources Network was upgraded last Friday, August 5.  This process also involved replacing some of the video files.
 
Please be advised that some users may initially experience a player error message when attempting to view video following this upgrade.  If so, please ask users to clear their Internet browser’s history/cache, and then close and re-open the browser to restore functionality.
We apologize for any inconvenience and thank you for your understanding as we strive to provide the highest quality service to your campus.   If you have any questions, please feel free to contact us at customerservice@intelecom.org.
Ed. Note: To clear your browser history, press Ctrl-Shift-Delete (for Macs press Command-Shift-Delete).

Google Scholar links for Chemeketa Community College have been restored and Scholar is now linking to articles in Chemeketa databases.

Don’t know about Google Scholar? We have a guide that explains how to use it and how to set your browser to show links to Chemeketa articles.  It’s easy!

We reported on Wednesday that the Answerland chat reference service would be suspended.  We are happy to say the the state has contracted with a new vendor, OCLC, and that set-up and training will commence shortly.

Chemeketa will still be unable to offer chat reference service until the new system is implemented and librarians are trained.  The new system is scheduled to go live on August 1.

A Chemeketa reference librarian will still be available to answer reference questions in person, via phone at 503.399.5231 and via our e-mail reference form. The library is open from 8 am to 6 pm Monday-Thursday.  Messages will be answered as soon as possible.

Thank you for your patience.

The Chemeketa IT department advises us that due to end of year processing, the system behind My Chemeketa will be down for a time starting at 4 pm PDT on Thursday, June 30.

Access to all self-service functions on MyChemeketa will also be unavailable. Self-service functions that will be unavailable include:

  1. Registration
  2. Payments
  3. Access to grades
  4. Ordering transcripts

This interruption of service will not affect access to online courses. To access online classes, students should go to elearn.chemeketa.edu

We expect service to resume later in the evening of the 30th and we apologize for this inconvenience.

Chat Reference Suspended

June 27, 2016

The State Library has informed us that Answerland is suspending chat reference service as of Friday, July 1; the current contract runs out on June 30 of this year.  The state is in negotiation with a vendor and we are in hopes that the contract will be signed shortly so that implementation of the new service can take place.  We should be receiving an update from the state soon after that, and will let you know  what to expect as we know more.

This means that as of Friday, July 1, Chemeketa will be unable to offer chat reference service.  Unless the service with the new vendor goes through this summer, the chat service will not resume until a time yet to be determined.

A Chemeketa reference librarian will still be available to answer reference questions in person, via phone at 503.399.5231 and via our e-mail reference form. The library is open from 8 am to 6 pm Monday-Thursday.  Messages will be answered as soon as possible.

Thank you for your patience.

To maintain the currency and security of ProQuest ebook platforms, the ProQuest EBL and Ebook Central platforms will be be maintained this Saturday, 23 July. Orbis Cascade Alliance e-books on the EBL platform will unavailable for approximately three hours from from 10:00 am – 1:00 pm.

We regret any inconvenience this may cause.

A print server upgrade in the Salem Campus library is necessary to solve a problem that has been occurring.  The upgrade will take place at 6:30 pm on Thursday, April 21st

During this time patrons will not be able to print using the Papercut software installed on the student and public computers.  If a student needs to print during the downtime it will need to happen through the Teresa at Help Desk 1. Print jobs will print to a staff printer and then be paid for at the circulation desk.  IT expects that printing could be down anywhere from 45 minutes to an hour, but really isn’t sure.  Library patrons will be notified when regular print service resumes.

If you never set up a Gale My Account, you can ignore this message. If you have an account, please read on.

Through Gale’s InfoTrac products*, users have the opportunity to create a personalized Gale account to store articles and more, but Gale plans to phase out Gale My Accounts. The feature is different from the new-ish option to save Gale content to Google Drive or Classroom. .

Gale will start phasing out the Gale My Account feature as of April 28, 2016:

  • New accounts may no longer be created.
  • Existing users will be able to access their Saved Documents via My Account: My Folder until summer 2016.
  • Users who wish to create search alerts will need to use the Create Search Alert function on search results pages, which will prompt for an email address. Existing search alerts will remain untouched.
  • New searches can no longer be saved, but existing Saved Searches will be accessible until summer 2016. A specific summer date will be announced later.

This information is from the spring InfoTrac product update: http://galesupport.com/csm/Infotrac_Spring_2016.pdf.

To summarize, if you have a personal Gale My Account, stop using it and move saved content and searches before the start of summer, or you will lose the information.

Questions? Please call or email the Chemeketa Reference Desk.

* Databases in the InfoTrac family include InfoTrac Student, InfoTrac Newsstand, Informe, Academic OneFile, General OneFile, and more.

Some of Chemeketa’s ebooks will be unavailable for up to two hours beginning at 2 pm on Thursday, April 7th.  This brief interruption affects books in the EBL collection.  If you need help finding alternative resources, contact a librarian at reference@chemeketa.edu, 503.399.5231, or Chemeketa Library Online Chat.